
Audience Userlike?
Userlike is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Userlike.
Product Description
Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software
Product Description
Platforms Supported
✓ Cloud
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
Support
✓ Phone Support
✓ 24/7 Live Support
✓ Online
Features
Chatbot
✓ Human Takeover
✓ Machine Learning
✓ Ready-made Templates
✓ Reporting / Analytics
Conversational Marketing
✓ Chatbot
✓ Human Handover
✓ Mobile Messaging
✓ Multi-Channel Communication
✓ Video Chat
Customer Communications Management
✓ Chat / Messaging
✓ Email Distribution
✓ Multi-Channel Communications
✓ Personalization
✓ Template Management
✓ Video Content
Customer Engagement
✓ Analytics
✓ Communication Management
✓ Feedback Collection
✓ Live Chat
✓ Video Content
Customer Experience
✓ Action Management
✓ Analytics
✓ Dashboard
✓ Feedback Management
✓ Knowledge Management
✓ Multi-Channel Collection
✓ Survey Management
✓ Trend Analysis
Customer Satisfaction
✓ Analytics
✓ Feedback Collection
✓ Survey Management
Customer Service
✓ Live Chat
✓ Performance Metrics
✓ Self Service Portal
✓ Social Media Integration
✓ Surveys & Feedback
Help Desk
✓ Alerts / Escalation
✓ Automated Routing
✓ Email Integration
✓ Knowledge Base
✓ Live Chat
✓ Multi-Channel Communication
✓ Real-time Chat
✓ Service Level Agreement (SLA) Management
✓ Ticket Management
Lead Capture
✓ Lead Nurturing
Lead Generation
✓ Lead Capture
✓ Lead Database Integration
✓ Lead Nurturing
Live Chat
✓ Canned Responses
✓ Customizable Branding
✓ Geo Targeting
✓ Offline Form
✓ Proactive Chat
✓ Screen Sharing
✓ Third Party Integration
✓ Transfers / Routing
✓ Website Visitor Tracking
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Start Price
$90.00 per month
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Price Details
Team: $90.00 per month
Corporate: $290.00 per month
Flex: on request
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Price Free
Free Version available.
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