Zendesk
81583 Visitor
Audience Zendesk?
Businesses of all sizes looking to enhance customer service operations with AI-powered tools and multi-channel support
Product Description
Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.
Product Description
Platforms Supported
✓ Cloud
✓ iPhone
✓ iPad
✓ Android
Training
✓ Documentation
✓ Webinars
Support
✓ 24/7 Live Support
✓ Online
Features
Complaint Management
✓ Case Management
✓ Complaint Classification
✓ Corrective Actions (CAPA)
✓ Customer Complaint Tracking
✓ Feedback Management
✓ Forms Management
✓ Issue Tracking
✓ Quality Assurance Management
✓ Routing
✓ Self Service Portal
✓ Social Media Monitoring
✓ Survey Management
Customer Experience
✓ Action Management
✓ Analytics
✓ Customer Segmentation
✓ Dashboard
✓ Feedback Management
✓ Knowledge Management
✓ Multi-Channel Collection
✓ Sentiment Analysis
✓ Survey Management
✓ Text Analysis
✓ Trend Analysis
Customer Service
✓ Alerts / Escalation
✓ Appointment Management
✓ Knowledge Base
✓ Live Chat
✓ Performance Metrics
✓ Self Service Portal
✓ Surveys & Feedback
✓ Workflow Management
Experience Management
✓ Action Management
✓ Analytics
✓ Customer Segmentation
✓ Dashboard
✓ Feedback Management
✓ Knowledge Management
✓ Multi-Channel Collection
✓ Sentiment Analysis
✓ Survey Management
✓ Text Analysis
✓ Trend Analysis
Help Desk
✓ Alerts / Escalation
✓ Community Forums
✓ Customizable Branding
✓ Document Storage
✓ Email Integration
✓ IT Asset Management
✓ Incident Management
✓ Interaction Tracking
✓ Knowledge Base
✓ Live Chat
✓ Multi-Channel Communication
✓ Network Monitoring
✓ Real-time Chat
✓ Self Service Portal
✓ Service Level Agreement (SLA) Management
✓ Ticket Management
ITSM
✓ Asset Tracking
✓ Availability Management
✓ Change Management
✓ Configuration Management
✓ Contract/License Management
✓ Dashboard
✓ Incident Management
✓ Problem Management
✓ Project Management
✓ Release & Deployment Management
✓ Self Service Portal
Issue Tracking
✓ Assignment Management
✓ Dashboard
✓ Escalation Management
✓ Issue Auditing
✓ Issue Scheduling
✓ Knowledge Base
✓ Project Management
✓ Recurring Issues
✓ Scheduling
✓ Task Management
Knowledge Management
✓ Cataloging / Categorization
✓ Collaboration
✓ Content Management
✓ Decision Tree
✓ Discussion Boards
✓ Full Text Search
✓ Knowledge Base Management
✓ Self Service Portal
Live Chat
✓ Canned Responses
✓ Geo Targeting
✓ Offline Form
✓ Proactive Chat
✓ Screen Sharing
✓ Third Party Integration
✓ Transfers / Routing
✓ Website Visitor Tracking
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Start Price
$25/agent/month
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Price Details
Free Trial available.
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