CallTools
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Audience CallTools?
Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
Product Description
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
Product Description
Platforms Supported
✓ Cloud
✓ Windows
✓ Mac
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
✓ Videos
Support
✓ Phone Support
✓ Online
Features
Auto Dialer
✓ Call Center Management
✓ Call Recording
✓ Call Reporting
✓ Call Scripting
✓ Lead Management
✓ Power Dialer
✓ Predictive Dialer
✓ Preview Dialer
✓ Progressive Dialer
✓ Surveys
Business Phone Systems
✓ Call Logging
✓ Call Monitoring
✓ Call Recording
✓ Call Routing
✓ Employee Directory
✓ IVR / Voice Recognition
✓ Mobile Access
✓ Virtual Call Center
Business VoIP
✓ Call Parking
✓ Call Recording
✓ Contact Management
✓ IVR / Voice Recognition
✓ Ring Groups
✓ SIP Trunking
✓ Unified Communications
CRM
✓ Calendar/Reminder System
✓ Call Logging
Call Center
✓ Blended Call Center
✓ Call Logging
✓ Call Recording
✓ Call Scripting
✓ Campaign Management
✓ Database
✓ Escalation Management
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Manual Dialer
✓ Outbound Call Center
✓ Predictive Dialer
✓ Progressive Dialer
✓ Queue Management
✓ Real-time Chat
✓ Reporting/Analytics
Inside Sales
✓ Auto-Dialing
✓ Call List Management
✓ Call Recording
✓ Campaign Management
✓ Dashboard
✓ Data Management
✓ Lead Capture
✓ Lead Distribution
✓ Performance Management
Predictive Dialer
✓ Call Monitoring
✓ Call Recording
✓ Call Results
✓ Call Transfer
✓ Callback Scheduling
✓ Campaign Specific Caller ID
✓ Contact Management
✓ FCC Compliance
✓ FTC Compliance
✓ Lead Capture
✓ Lead Management
SMS Marketing
✓ 2-Way Messaging
✓ Contact Management
✓ MMS
Telemarketing
✓ Auto Dialer
✓ CRM
✓ Call Logging
✓ Call Recording
✓ Call Routing
✓ Call Scripting
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Lead Distribution
✓ Outbound Call Center
Telephony
✓ Auto-Dialer
✓ Call Center Management
✓ Call Monitoring
✓ Contact Management
✓ IVR / Voice Recognition
✓ Inbound Reporting
✓ Outbound Reporting
✓ Predictive Dialer
✓ Telemarketing Management
✓ VoIP
✓ Voice & Data Integration
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Start Price
Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
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