CallShaper
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Audience CallShaper?
Call Centers, Telephone Answering Services, Sales, Customer Service, Inbound and outbound call centers
Product Description
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Product Description
Platforms Supported
✓ Cloud
✓ Windows
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ Videos
Support
✓ Phone Support
✓ Online
Features
Auto Dialer
✓ Call Center Management
✓ Call Recording
✓ Call Reporting
✓ Call Scripting
✓ Lead Management
✓ Power Dialer
✓ Predictive Dialer
✓ Preview Dialer
✓ Progressive Dialer
✓ Surveys
Call Center
✓ Blended Call Center
✓ Call Logging
✓ Call Recording
✓ Call Scripting
✓ Campaign Management
✓ Database
✓ Escalation Management
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Manual Dialer
✓ Outbound Call Center
✓ Predictive Dialer
✓ Progressive Dialer
✓ Queue Management
✓ Real-time Chat
✓ Reporting/Analytics
Call Recording
✓ Archiving
✓ Call Sharing
✓ Distributed Call Recording
✓ File Transfer
✓ Instant Retrieval
✓ On-Demand Recording
✓ Recording Bookmarking
✓ Screen Activity Recording
Call Tracking
✓ CRM
✓ Call Recording
✓ Call Routing
✓ Caller Identification
✓ Campaign Management
✓ Conversion Tracking
✓ IVR / Voice Recognition
Contact Management
✓ Activity Management
✓ Appointment Management
✓ Contact Database
✓ Contact Import/Export
✓ Lead Management
✓ Sales Pipeline Management
✓ Search / Filter
✓ Social Media Integration
Customer Advocacy
✓ Campaign Management
✓ Communication Management
✓ Reporting/Analytics
Customer Success
✓ Account Management
✓ Communication Management
✓ Customer Engagement
✓ Revenue Management
✓ Win / Loss Analysis
Inside Sales
✓ Auto-Dialing
✓ Call List Management
✓ Call Recording
✓ Campaign Management
✓ Dashboard
✓ Data Management
✓ Lead Capture
✓ Lead Distribution
✓ Lead Scoring
✓ Performance Management
Lead Management
✓ Activity Tracking
✓ Campaign Management
✓ Lead Capture
✓ Lead Distribution
✓ Lead Nurturing
✓ Lead Scoring
✓ Lead Segmentation
Predictive Dialer
✓ Call Monitoring
✓ Call Recording
✓ Call Results
✓ Call Transfer
✓ Callback Scheduling
✓ Campaign Specific Caller ID
✓ Contact Management
✓ FCC Compliance
✓ FTC Compliance
✓ Lead Capture
✓ Lead Management
Sales Engagement
✓ CRM Integration
✓ Call Scripts / Call Steps
✓ Lead Management
✓ Reporting / Analytics
✓ Sales / Voice Dialer
✓ Search
✓ Task Management
✓ Templates
✓ Workflow Management
Telemarketing
✓ Auto Dialer
✓ Call Logging
✓ Call Recording
✓ Call Routing
✓ Call Scripting
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Lead Distribution
✓ Outbound Call Center
Telephony
✓ Auto-Dialer
✓ Call Center Management
✓ Call Monitoring
✓ Contact Management
✓ IVR / Voice Recognition
✓ Inbound Reporting
✓ Outbound Reporting
✓ Telemarketing Management
✓ VoIP
✓ Voice & Data Integration
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Start Price
$75 per month
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Price Details
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
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