Ricochet360
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Audience Ricochet360?
For Enterprise call centers, sales, and customer service teams.
Product Description
Ricochet360 is an all-in-one dialer, CRM, and marketing automation platform for enterprises call centers, and sales and customer service teams. Ricochet360 enables teams to call leads and close deals much faster; manage all prospects, calls, and emails; route and track inbound phone calls; and streamline time-consuming marketing and sales tasks all from one platform. The solution is also highly customizable to fit a team's specific needs and budget.
Product Description
Platforms Supported
✓ Cloud
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
Support
✓ Phone Support
✓ Online
Features
CRM
✓ Calendar/Reminder System
✓ Call Logging
✓ Document Storage
✓ Email Marketing
✓ Internal Chat Integration
✓ Lead Scoring
✓ Marketing Automation Integration
✓ Mobile Access
✓ Segmentation
✓ Social Media Integration
✓ Task Management
Call Center
✓ Blended Call Center
✓ Call Logging
✓ Call Recording
✓ Call Scripting
✓ Campaign Management
✓ Escalation Management
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Manual Dialer
✓ Outbound Call Center
✓ Predictive Dialer
✓ Progressive Dialer
✓ Queue Management
✓ Real-time Chat
✓ Reporting/Analytics
Call Recording
✓ Archiving
✓ Call Sharing
✓ Distributed Call Recording
✓ Instant Retrieval
✓ Recording Bookmarking
IVR
✓ Call Center
✓ Call Logging
✓ Call Recording
✓ Call Routing
✓ Multiple Scripts
✓ Phone Key Input
✓ Text to Speech
✓ Voice Customization
✓ Voice Mail
Marketing Automation
✓ Analytics / ROI Tracking
✓ Customizable CTAs
✓ Drip Campaigns
✓ Dynamic Content
✓ Sales Intelligence
✓ Segmentation
✓ Social Marketing
Telephony
✓ Call Center Management
✓ Call Monitoring
✓ Contact Management
✓ IVR / Voice Recognition
✓ Inbound Reporting
✓ Outbound Reporting
✓ Predictive Dialer
✓ Telemarketing Management
✓ VoIP
✓ Voice & Data Integration
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Start Price
$100.00/month/user
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Price Details
Cloud phone system - $15 per user per month
CRM - $50 per user per month
Cloud phone, dialer and CRM - $100 per user per month
Cloud phone, predictive dialer, and CRM - $140 per user per month
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Price Free
Free Trial available.
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