Birdeye
53952 Visitor
Audience Birdeye?
Location-based businesses of all sizes
Product Description
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Product Description
Platforms Supported
✓ Cloud
✓ Windows
✓ Mac
✓ iPhone
✓ iPad
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
Support
✓ Phone Support
✓ Online
Features
Brand Protection
✓ Case Management
✓ Marketplace Monitoring
✓ Prioritization
✓ Social Media Monitoring
Competitive Intelligence
✓ Alerts/Notifications
✓ Benchmarking
✓ Competing Product Analysis
✓ Keyword Tracking
✓ Social Media Monitoring
✓ Trend Analysis
✓ Website Monitoring
Conversational Marketing
✓ Appointment Scheduling
✓ Chatbot
✓ Mobile Messaging
✓ Multi-Channel Communication
Customer Communications Management
✓ Batch Communications
✓ Chat / Messaging
✓ Content Management
✓ Email Distribution
✓ Personalization
Customer Engagement
✓ Analytics
✓ Communication Management
✓ Content Syndication
✓ Feedback Collection
✓ Live Chat
Customer Experience
✓ Analytics
✓ Customer Segmentation
✓ Dashboard
✓ Feedback Management
✓ Knowledge Management
✓ Multi-Channel Collection
✓ Sentiment Analysis
✓ Survey Management
✓ Text Analysis
✓ Trend Analysis
Customer Satisfaction
✓ Analytics
✓ Complaint Monitoring
✓ Feedback Collection
✓ Survey Management
Live Chat
✓ Canned Responses
✓ Customizable Branding
✓ Proactive Chat
✓ Website Visitor Tracking
Local Marketing
✓ Feedback Management
✓ Live Chat
✓ Online Listings Management
✓ Review Management
Payment Processing
✓ ACH Check Transactions
✓ Debit Card Support
✓ Mobile Payments
✓ Online Payments
✓ POS Transactions
Referral
✓ Campaign Management
✓ Contact Management
✓ Feedback Management
✓ Loyalty Program
✓ Referral Tracking
✓ Rewards Management
Reputation Management
✓ Campaign Management
✓ Response Management
✓ Review Generation
✓ Review Monitoring
✓ Sentiment Analysis
✓ Social Media Metrics
✓ Social Media Monitoring
Review Management
✓ Campaign Management
✓ Dashboard
✓ Negative Feedback Management
✓ Response Management
✓ Review Monitoring
✓ Review Notification
✓ Review Request
✓ Sentiment Analysis
✓ Social Sharing
SEO
✓ Competitor Analysis
✓ Dashboard
✓ Keyword Tracking
✓ Rank Tracking
SMS Marketing
✓ Contact Management
✓ MMS
✓ Mass Texting
✓ Message Personalization
✓ Reporting/Analytics
✓ Scheduled Messaging
Social Media Monitoring
✓ Competitive Analysis
✓ Configurable Alerts
✓ Customer Engagement
✓ Dashboard
✓ Reputation Management
✓ Sentiment Analysis
✓ Trend Tracking
Survey
✓ Custom Survey URLs
✓ Data Analysis Tools
✓ Email Marketing
✓ Mobile Survey
✓ Question Branching
✓ Question Library
✓ Skip Logic
✓ Supports Audio / Images / Video
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Start Price
$250/month
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Price Details
Free Trial available.
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