Serviceaide
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Audience Serviceaide?
Enterprise organizations in all industries that need a powerful IT service and support management solution
Product Description
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.
Product Description
Platforms Supported
✓ Cloud
✓ Windows
✓ Mac
✓ Linux
✓ iPhone
✓ iPad
✓ Android
✓ Chromebook
✓ On-Premises
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
✓ Videos
Support
✓ Phone Support
✓ Online
Features
CMDB
✓ Change Management
✓ Configuration Management
✓ Data Visualization
✓ Device Auto Discovery
✓ IT Asset Management
✓ Impact Management
✓ License Management
✓ Performance Management
✓ Relationship Mapping
Change Management
✓ Approval Workflow
✓ Audit Trail
✓ Change Calendar
✓ Change Planning
✓ Compliance Management
✓ Prioritization
✓ Release Management
✓ Task Management
✓ Training Management
Help Desk
✓ Alerts / Escalation
✓ Automated Routing
✓ Community Forums
✓ Customizable Branding
✓ Document Storage
✓ Email Integration
✓ IT Asset Management
✓ Incident Management
✓ Interaction Tracking
✓ Knowledge Base
✓ Known Issue Management
✓ Live Chat
✓ Multi-Channel Communication
✓ Multiple Brands / Products
✓ Network Monitoring
✓ Real-time Chat
✓ Self Service Portal
✓ Service Level Agreement (SLA) Management
✓ Ticket Management
IT Asset Management
✓ Asset Tracking
✓ Compliance Management
✓ Configuration Management
✓ Contract/License Management
✓ Cost Tracking
✓ IT Service Management
✓ Inventory Management
✓ Maintenance Management
✓ Procurement Management
✓ Requisition Management
✓ Supplier Management
IT Service
✓ Contract Management
✓ IT Asset Management
✓ Incident Management
✓ Knowledge Management
✓ Release Management
✓ Self Service Portal
✓ Service Catalog
✓ Service Reporting
✓ Ticket Management
ITSM
✓ Asset Tracking
✓ Availability Management
✓ Change Management
✓ Configuration Management
✓ Contract/License Management
✓ Dashboard
✓ Incident Management
✓ Problem Management
✓ Project Management
✓ Release & Deployment Management
✓ Self Service Portal
Incident Management
✓ Audit Trail
✓ Corrective Actions (CAPA)
✓ Disaster Recovery
✓ IT Incident Management
✓ Incident Reporting
✓ OSHA Compliance
✓ Root-Cause Diagnosis
✓ Safety Management
✓ Task Management
✓ Ticket Management
Issue Tracking
✓ Assignment Management
✓ Dashboard
✓ Escalation Management
✓ Issue Auditing
✓ Issue Scheduling
✓ Knowledge Base
✓ Project Management
✓ Recurring Issues
✓ Scheduling
✓ Task Management
Service Desk
✓ CMDB
✓ Change Management
✓ IT Asset Management
✓ Incident Management
✓ Knowledge Base
✓ Mobile Access
✓ Procurement Management
✓ Remote Control
✓ SLA Management
✓ Self Service Portal
Workflow Management
✓ Access Controls/Permissions
✓ Approval Process Control
✓ Business Process Automation
✓ Calendar Management
✓ Compliance Tracking
✓ Configurable Workflow
✓ Customizable Dashboard
✓ Document Management
✓ Forms Management
✓ Graphical Workflow Editor
✓ Mobile Access
✓ No-Code
✓ Task Management
✓ Third Party Integrations
✓ Workflow Configuration
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Start Price
$90/per month/per user
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Price Details
Pricing depends on the package. You can buy a module for change management or a more comprehensive solution. Reach out for a custom quote.
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