Vivantio
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Vivantio is the best fit for medium-sized, high-growth companies with internal or external service teams that demand excellence.
Product Description
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Product Description
Platforms Supported
✓ Cloud
✓ On-Premises
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
✓ Videos
Support
✓ Phone Support
✓ Online
Features
Asset Tracking
✓ Activity Tracking
✓ Audit Trails
✓ Disposal Tracking
✓ Location Tracking
CMDB
✓ Change Management
✓ Data Visualization
✓ Impact Management
✓ License Management
Change Management
✓ Approval Workflow
✓ Audit Trail
✓ Change Calendar
✓ Change Planning
✓ Prioritization
✓ Release Management
✓ Task Management
Complaint Management
✓ Case Management
✓ Forms Management
✓ Issue Tracking
✓ Routing
✓ Survey Management
Customer Service
✓ Email Management
✓ Knowledge Base
✓ Live Chat
✓ Queue Management
✓ Surveys & Feedback
Help Desk
✓ Automated Routing
✓ Document Storage
✓ Email Integration
✓ Knowledge Base
✓ Live Chat
✓ Real-time Chat
✓ Ticket Management
IT Asset Management
✓ Asset Tracking
✓ Audit Management
IT Management
✓ Event Logs
✓ Hardware Inventory
✓ Scheduling
✓ Software Inventory
IT Service
✓ Release Management
✓ Service Catalog
✓ Service Reporting
✓ Ticket Management
ITSM
✓ Asset Tracking
✓ Change Management
✓ Dashboard
✓ Problem Management
✓ Project Management
Incident Management
✓ Audit Trail
✓ Incident Reporting
✓ Task Management
✓ Ticket Management
Issue Tracking
✓ Dashboard
✓ Issue Auditing
✓ Issue Scheduling
✓ Knowledge Base
✓ Project Management
✓ Recurring Issues
✓ Scheduling
✓ Task Management
Knowledge Management
✓ Content Management
✓ Decision Tree
✓ Full Text Search
Service Desk
✓ CMDB
✓ Change Management
✓ Knowledge Base
✓ Mobile Access
✓ Remote Control
✓ SLA Management
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Start Price
$59.00/month/user
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Price Details
Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
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Price Free
Free Trial available.
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