Local Measure Engage
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Audience Local Measure Engage?
Companies interested in a pre-built cloud contact center platform to transform customer service.
Product Description
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Product Description
Platforms Supported
✓ Cloud
Training
✓ Documentation
✓ Live Online
✓ Webinars
✓ In Person
✓ Videos
Support
✓ Phone Support
✓ 24/7 Live Support
✓ Online
Features
Call Center
✓ Blended Call Center
✓ Call Logging
✓ Call Recording
✓ IVR / Voice Recognition
✓ Inbound Call Center
✓ Queue Management
✓ Real-time Chat
✓ Reporting/Analytics
Customer Communications Management
✓ Chat / Messaging
✓ Multi-Channel Communications
✓ Personalization
Customer Engagement
✓ Analytics
Customer Experience
✓ Analytics
✓ Dashboard
✓ Knowledge Management
✓ Multi-Channel Collection
✓ Sentiment Analysis
Customer Service
✓ Call Center Management
✓ Email Management
✓ Knowledge Base
✓ Live Chat
✓ Performance Metrics
✓ Queue Management
✓ Social Media Integration
✓ Surveys & Feedback
✓ Workflow Management
Telephony
✓ Call Center Management
✓ Call Monitoring
✓ Contact Management
✓ IVR / Voice Recognition
✓ Inbound Reporting
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Start Price
Contact us for information about pricing
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