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Audience LiveHelpNow?

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience.

Product Description

• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies

Product Description

✓ Cloud

✓ Windows

✓ Mac

✓ iPhone

✓ iPad

✓ Android

✓ Chromebook

✓ Documentation

✓ Live Online

✓ Webinars

✓ In Person

✓ Phone Support

✓ 24/7 Live Support

✓ Online

Features

✓ Call to Action

✓ Context and Coherence

✓ Human Takeover

✓ Inline Media / Videos

✓ Machine Learning

✓ Natural Language Processing

✓ Payment Integration

✓ Prediction

✓ Ready-made Templates

✓ Reporting / Analytics

✓ Sentiment Analysis

✓ Social Media Integration

✓ Alerts / Escalation

✓ Appointment Management

✓ Call Center Management

✓ Email Management

✓ Knowledge Base

✓ Live Chat

✓ Performance Metrics

✓ Queue Management

✓ Self Service Portal

✓ Social Media Integration

✓ Surveys & Feedback

✓ Virtual Assistant

✓ Workflow Management

✓ Alerts / Escalation

✓ Automated Routing

✓ Community Forums

✓ Customizable Branding

✓ Document Storage

✓ Email Integration

✓ IT Asset Management

✓ Incident Management

✓ Interaction Tracking

✓ Knowledge Base

✓ Known Issue Management

✓ Live Chat

✓ Multi-Channel Communication

✓ Multiple Brands / Products

✓ Network Monitoring

✓ Real-time Chat

✓ Self Service Portal

✓ Service Level Agreement (SLA) Management

✓ Ticket Management

✓ Assignment Management

✓ Dashboard

✓ Escalation Management

✓ Issue Auditing

✓ Issue Scheduling

✓ Knowledge Base

✓ Scheduling

✓ Task Management

✓ Canned Responses

✓ Customizable Branding

✓ Geo Targeting

✓ Offline Form

✓ Proactive Chat

✓ Screen Sharing

✓ Third Party Integration

✓ Transfers / Routing

✓ Website Visitor Tracking

✓ Custom Survey URLs

✓ Data Analysis Tools

✓ Email Marketing

✓ Mobile Survey

✓ Offline Response Collection

✓ Paper Survey

✓ Question Branching

✓ Question Library

✓ Site Intercept Survey

✓ Skip Logic

✓ Supports Audio / Images / Video

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Start Price
$21.00/month/user

Price Details
$21 per user per month for LiveHelpNow Chat or Ticket Management. Discounted rate of $19/mo when you sign on for an annual subscription. Chat licenses include SMS/text and Facebook Messenger integration while Ticket includes email and contact form management. Call back, knowledge base and many other features also available.