Audience Moneypenny?

Moneypenny is ideal for small to medium-sized businesses, enterprises, and industries that require reliable, round-the-clock customer service, call answering, and live chat solutions, with the added flexibility of an AI Receptionist that combines AI automation with human support

Product Description

Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.

Product Description

Platforms Supported

Cloud

Training

Documentation

Videos

Support

Phone Support

Online

Features

Call Center

Call Scripting

Campaign Management

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Outbound Call Center

Queue Management

Real-time Chat

Reporting/Analytics

Live Chat

Canned Responses

Customizable Branding

Offline Form

Proactive Chat

Transfers / Routing

Website Visitor Tracking

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  • Year Founded 2000
  • HQ Location United Kingdom
  • Ownership Moneypenny
  • Start Price
    $56 per month (20% off deal)
  • Price Details
    $56 per month (20% off deal for life)